Amazon Web Services (AWS) launched Amazon Connect Decisions, an agentic AI supply chain planning and intelligence tool that consolidates more than 25 specialized supply chain tools into a set of AI "teammates" that can plan, analyze data and make recommendations on the user's behalf. VP of AWS Supply Chain Ozgur Dogan said the system continuously learns from variances and "invisible patterns" so planners can act faster.
According to Dogan, Connect Decisions enables decisions in hours rather than days and is built on Amazon's decades-long experience managing more than 400 million SKUs. The product entered beta in late 2025 with more than 10 customers, including Wells Vehicle Electronics and TVS Motors. The platform connects to existing enterprise systems such as ERP and centralizes the resulting data in a single decision hub.
The AI teammates can trace the root cause of an issue, propose remediations and triage thousands of alerts to surface priority tasks. Dogan said the system can also identify unnecessary inventory by detecting "invisible patterns." Connect Decisions exposes both a visual and a chat user interface, letting planners query the data directly or rely on system-generated charts for forecasting decisions.
One of the foundation models behind Connect Decisions is Amazon's Supply Chain Optimization Technology (SCOT). Abhishek Gupta, director of forecasting and labs at Amazon SCOT, described it as a distribution of machine learning and optimization systems that decides what to buy, where to position inventory and how to ship across Amazon's global fulfillment network, drawing on historical data such as holidays and promotions to refine forecasts.
Connect Decisions is positioned as the "new evolution" of AWS Supply Chain, the central data-lake product launched in 2022 and expanded with four additional capabilities in 2024. Dogan emphasized that Connect Decisions adapts to companies' existing operating models rather than forcing process change.
Key Takeaways:
1. AWS launched Amazon Connect Decisions, bundling 25+ specialized tools under agentic AI "teammates."
2. The platform builds on Amazon's experience managing 400M+ SKUs; over 10 beta customers, including Wells Vehicle Electronics and TVS Motors, are already using it.
3. AI agents automate root-cause tracing, alert triage, unnecessary inventory detection and demand forecasting.
4. Connect Decisions offers both visual and chat interfaces and integrates with existing enterprise systems such as ERP.
5. It is positioned as the "new evolution" of the 2022-era AWS Supply Chain product family, with SCOT as one foundation model.
