Software Glitch Causes Disruptions at South Carolina Ports

South Carolina Ports Authority (SC Ports) announced that marine terminal and inland port operations experienced delays due to a software issue. The problem arose when a vendor's software affected a server, temporarily halting cargo loading and discharge operations. 

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SC Ports is working intensively to rebuild systems and is making efforts to restore operations to normal swiftly. Initial notification of the delay was issued at 19:30 local time on May 19, and as of 11:00 a.m. on May 21, the operating system was restored and vessel services resumed. The port authority reported progress on gate operations and said it would provide maritime partners and motor carriers with updates on when cargo handling operations would commence. 

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The port also emphasized its commitment to delivering excellence in port services and serving ocean carriers and cargo owners. Officials expressed appreciation for the support received from maritime partners and the wider community during this period.

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Key Points

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1. SC Ports experienced operational delays due to a software issue.

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2. The problem originated when vendor software affected the server.

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3. Initial delay notification was issued on May 19, with the operating system restored to normal on May 21.

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4. The port made significant progress in resuming gate operations.

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5. SC Ports will provide maritime partners and carriers with updates regarding operations.

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6. The port focused on delivering exceptional service and rapidly restoring operations.

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News Link: https://www.porttechnology.org/news/sc-ports-to-resume-ops-after-software-issue/