Infios Launches AI Agents for Supply Chain Execution: Predictive, Generative, Agentic and Conversational AI in One Stack

Infios — the new identity of the rebranded Körber Supply Chain Software business, led by CEO Ed Auriemma — has unveiled a series of new AI capabilities aimed at putting the execution intelligence of the world's largest supply chains within reach of organisations of any size. The product line is positioned as a modular, adaptable execution system that combines predictive, generative, agentic and conversational AI inside one stack to anticipate disruption, drive decisions and act in real time. Infios is framing the launch around a continuous "sense–decide–act–learn" loop that runs across workflows rather than within silos.

"Disruption is constant, and it's expensive. This isn't a cycle. It's the new baseline, and legacy systems just can't keep up," said Ed Auriemma, CEO of Infios. "Supply chains don't need faster reactions. They need a system that takes action, moving from manual intervention to automated action to execute without interruption." The launch introduces four agent families: Transportation Agents (automating execution workflows including driver check calls via AI-powered voice agents triggered by defined conditions, with full-context exception handling), Order and Document Agents (capturing, translating and validating unstructured documents such as orders and bills of lading, giving shippers full inbound visibility without depending on vendors' EDI or portals), Warehouse Agents (automating inventory research, issue resolution and tailored real-time labor coaching tied to associate performance and company SOPs) and Optimisation Agents (identifying the best route or fulfilment option and re-evaluating in real time as conditions change — when a carrier delay hits and order promises are at risk, they reassign, reprioritise and re-tender within minutes without manual intervention).

Infios accompanied the announcement with concrete customer outcomes: order release times cut from hours to minutes at a global apparel firm; backorders reduced by 70% in production environments for a US online retailer; an 83% autonomy rate for automated order entry at a leading logistics service provider; and disruption detection and recovery measured in minutes instead of days across the customer base. Chief Innovation Officer Eugene Amigud said the differentiator is that the agents operate inside real workflows where decisions and actions happen every minute, so when something changes, orders update, warehouse work shifts and shipments are rebooked in real time — moving AI beyond experimentation into measurable business outcomes.

Infios's adoption model is built around "graduated autonomy": the AI operates inside customer-defined guardrails and advances through three stages — Stage 1 (Assisted) where agents recommend actions with clear rationale; Stage 2 (Automated) where Infios AI executes within defined policies; and Stage 3 (Autonomous) where operational decisions are executed end-to-end inside defined guardrails. Customers are encouraged to start with a single high-impact workflow such as delayed shipments or order changes and expand from there. From a supply chain perspective the launch matters because it positions WMS, TMS and OMS layers as components that talk to each other through agentic AI, in a market dominated by Manhattan Associates, Blue Yonder, Oracle and SAP — and it represents the first major product push since the Körber-to-Infios rebrand at the end of 2024.

Key Takeaways:
1. Infios — formerly Körber Supply Chain Software — launched a new AI agent family for supply chain execution combining predictive, generative, agentic and conversational AI in one stack.
2. Four agent families: Transportation (driver check calls), Order/Document (unstructured document processing), Warehouse (inventory + labor coaching), Optimisation (route/fulfilment re-tender).
3. Customer outcomes cited: order release hours-to-minutes, 70% backorder reduction, 83% autonomy in automated order entry, disruption recovery in minutes vs days.
4. Adoption follows a 'graduated autonomy' model — Assisted, Automated, Autonomous — with the AI operating inside customer-defined guardrails.
5. The launch is the first major product push since the Körber-to-Infios rebrand in late 2024 and frames WMS, TMS and OMS as agentic-AI-coordinated execution layers.